Privacy policy.
Effective July 7, 2026The short version: we collect what we need to run the service, we don't sell it, and you can export or delete everything. The longer version follows.
What we collect
- Account data — name, email, workspace name, billing details. Needed to run your account.
- Service data — the monitors you configure, check results, incident history, community posts and members. This is your content; we store and process it to provide the apps.
- Usage data — logs of how the product is used (pages viewed, features used, IP, browser). Used for security, debugging, and improving the product.
What we use it for
Running the service, securing it, billing you, and telling you things that matter — incidents affecting your account, changes to terms, apps you've asked to hear about. Product emails have an unsubscribe link; security and billing emails don't, because you need them.
What we don't do
- We don't sell your data, ever.
- We don't use your content to train machine-learning models.
- We don't share data with third parties except the processors below.
Processors we rely on
We use a small set of infrastructure providers to run vizsu: cloud hosting, a payment processor (which holds your card details — we never see them), and an email delivery service. Each is bound by contract to use the data only to provide their service to us.
Cookies
We use cookies to keep you signed in and to remember preferences. No third-party advertising trackers.
Retention and deletion
We keep your data for as long as your workspace exists. Deleting your workspace deletes your data from production systems promptly and from backups within 30 days. You can export everything first, self-serve, in open formats.
Your rights
Access, correction, export, and deletion are built into the product. If you're covered by GDPR or similar law, those rights apply regardless of what our UI exposes — email us and we'll act on it.
Changes
If we change this policy in a way that matters, we'll email account owners before the change takes effect.
Contact
Privacy questions or requests: privacy@vizsu.com.